Customer Relations

Eligibility & Benefits, Claim Status, Find a Provider

Hours: Mon - Fri 8:00am - 8:00pm EST
Phone: (800) 334-3937
Fax: (877) 940-9243

Email: Customer Relations, Fill in secure form online

Advanced Care Unit

Provider Inquiries, Provider & Office Updates

Hours: Mon - Fri 9:00am - 8:00pm EST
Phone: (800) 531-2818
Fax: (844) 343-1250

Email: Envolve Advanced Case Unit, Fill in secure form online

Network Management

Provider Participation Requests

Hours: Mon - Fri 9:00am - 8:00pm EST
Phone: (800) 531-2818
Fax: (866) 614-4951

Email: Provider Contracts, Fill in secure form online

Credentialing

Initial Credentialing & Recredentialing Inquiries

Hours: Mon - Fri 8:00am - 5:30pm EST
Phone: (800) 531-2818
Fax: (877) 805-1819

Email: Credentialing, Fill in secure form online

Utilization Management

Prior Authorization Requests

Hours: Mon - Fri 9:00am - 6:00pm EST
Phone: (800) 465-6972
Fax: (877) 865-1077

Email: Utilization Management, Fill in secure form online

Mailing Address

Envolve Vision

P.O.Box 7548
1151 Falls Road, Suite 2000
Rocky Mount, NC 27804

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